Privacy Policy

Privacy Policy

At Bluebird OT, we are committed to protecting your privacy and ensuring your personal information is handled securely, transparently, and respectfully. This Privacy Policy explains how we collect, use, store, and share your information, in compliance with:

• The Privacy Act 1988 (Cth)
• The Australian Privacy Principles (APPs)
• The professional standards set by the Australian Health Practitioner Regulation Agency (AHPRA).

If you have any questions or concerns about this policy, please contact us using the details provided below.

To provide you with high-quality occupational therapy services, we may collect the following types of personal and sensitive information:

• Personal details: Name, address, phone number, date of birth, and emergency contact details.
• Health information: Medical history, assessment results, treatment plans, and other relevant health details.
• Payment information: Credit card or billing details (processed securely).
• Communication records: Notes from consultations, session recordings (in-person or phone), and email or message exchanges.

We may collect your information in several ways, including:

• Directly from you during consultations, phone calls, or when completing intake forms.
• Through secure AI tools, such as:
  • Heidi Health: Used to record sessions or phone calls (with your explicit consent) and create draft notes for documentation.
  • AusGPT: Assists with drafting professional communication, such as reports or summaries. All outputs are reviewed and finalised by your practitioner.
  • Splose: Used for managing appointments, invoices, and client records securely.
  • Adobe AI, Co Pilot and other general AI .
• From other healthcare providers or agencies with your consent (e.g., referrals, medical reports).

We collect and use your information to:

• Provide you with effective and personalised occupational therapy services.
• Develop and implement treatment plans tailored to your needs.
• Communicate with you about appointments, treatment updates, or test results.
• Coordinate care with other professionals involved in your treatment.
• Maintain accurate and up-to-date records.
• Meet legal and professional obligations, including AHPRA’s standards for record-keeping and patient care.
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To ensure you receive the best possible care, we may need to discuss your case with other professionals or third parties involved in your care, such as:

• Support coordinators (e.g., NDIS support teams).
• General practitioners (GPs).
• Specialists or other doctors.
• Other allied health professionals.
• Purpose: These discussions help us coordinate your care, share updates, and ensure the best outcomes for you.
• Verbal Consent: In some cases, we may rely on your verbal consent to discuss your case with other professionals. This consent will be documented in your records.
• Your Rights: If you do not wish for certain parties to be contacted or involved in your care, please let us know, and we will respect your preferences.
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As part of your care, we may review and store detailed medical summaries or reports from other healthcare providers. These may include:

• Medical histories.
• Diagnostic test results.
• Specialist reports or referrals.

These summaries are stored securely in your file and are only accessed by authorised personnel for the purpose of providing you with care.

We may record phone conversations for record-keeping purposes. These recordings help us:

• Accurately document discussions and decisions made during phone calls.
• Improve continuity of care and ensure accurate records.
• Consent for Recordings: You will be notified at the start of a phone call if it is being recorded, and we will seek your verbal consent before proceeding. If you do not wish for the call to be recorded, you can let us know, and we will ensure no recording takes place.
• Storage and Protection: Any recordings are stored securely, used only for documentation purposes, and deleted once they are no longer required.

We take your privacy seriously and use a range of measures to protect your information:

1. Secure Systems: All information is stored using encrypted platforms that comply with Australian privacy and security standards.
2. Restricted Access: Only authorised personnel have access to your information. We use password protection and multi-factor authentication to safeguard sensitive data.
3. Data Retention: We retain your records for the period required by law (e.g., at least 7 years after your last appointment or until a child turns 25, whichever is later). After this period, your records are securely deleted.

You have the right to:

1. Access Your Information: Request access to your personal or health records.
2. Correct Your Information: Ask us to correct any inaccurate or incomplete information.
3. Withdraw Consent: Withdraw your consent for the use of AI tools, session recordings, or discussions with third parties at any time.
4. Complain: Lodge a complaint if you believe we have breached your privacy.

If you do not wish for us to share your information, use AI tools, or record calls, you can withdraw your consent at any time by contacting us directly. Withdrawing consent will not affect the care you receive.

Our website may use cookies to improve your browsing experience. Cookies are small data files stored on your device that help us monitor website traffic and improve our services. You can disable cookies in your browser settings if preferred.

If you believe we have breached your privacy, you can:

1. Contact us directly, and we will work with you to resolve the issue.
2. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
   • Website: www.oaic.gov.au
   • Phone: 1300 363 992

We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or our practices. The most recent version will always be available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Bluebird OT

hello@bluebirdot.com.au

0403 569 915